Which is the average response time (if there is one)?

Yes, We have that our support team is happy to answer your help and support questions. It depends on which method do you contact us.
Via Contact page Chat: average response time is 20 minutes.
Via Facebook Messangers: average response time 3 hour.
Via Twitter Direct message: average response time 8 hours.
Via Instagram Message: average response time 8 hours.
Via Email: average response time 12 hours.
Via Contact form: average response time 24 hours.
But we always try to respond to you as soon as possible. Because of our less manpower, we are unable to do so fast. But we always try to do our best. 

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